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"Thanks for the great service we receive from you, the beers always turn up pretty quick!y"

Liane from Auckland, Jul 2012

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Terms and Policies



At The Beer Cellar we require any purchaser or acceptor of alcohol purchased to confirm they are aged 18 years or older. It is against the law to sell, supply or provide alcohol to a person under the age of 18 years. The customer also warrants that he/she is not under the influence of alcohol at the time the order is submitted.

Online orders

As with all of our online, e-mail and print publications, this website was created for the exclusive use of our customers for research and buying purposes. No publication may be duplicated, redistributed or modified in whole or part without prior written authorization from The Beer Cellar.

Orders placed and credit approved by 1pm, Monday - Friday for items in Stock will ship the same day as ordered (see shipping methods). Orders placed and credit approved anytime Saturday or Sunday for items in Stock will ship on the following Monday. These cutoff times are a guideline, and are subject to possible change or modification due to prevailing circumstances. This information does not constitute a guarantee.

Telephone orders

We do not accept order via Telephone. All orders must be placed online.

Shipping methods

All orders require a signature upon delivery, and must be signed for by someone over the age of 18.

Please address your order to an address where this can happen between the hours of 9am to 5pm (i.e Your Work address)

Free Delivery Promotion.
Free freight is for full boxes 24 Bottles (or multiples of 24) bottles. Rural addresses will incur a Rural delivery Fee, as will any other Island (Waiheke Island etc). Promotion is for a limited Time, and some items are excluded.

Courier Delivery
We ship exclusively via PBT. Freight charges for your order are automatically calculated as you add items to your shopping cart. Some items may take longer to reach you if you live in a rural area. We will email you tracking information for your order when it is despatched from us.

North Island Orders
North Island Orders that are not Rural Delivery are shipped overnight. Deliveries will usually arrive the day after your order has shipped. Rural orders will take an additional couple of days.

South Island Orders
South Island Orders are shipped via 48Hr Courier. Deliveries will take two - three working days.

All orders shipped are insured at no additional charge.

International orders
We accept orders from outside of New Zealand for delivery to New Zealand addresses.

Orders shipping to addresses outside New Zealand purchased from will NOT be shipped.

Payment Methods

Credit & Debit cards
The Beer Cellar accepts Visa, MasterCard and American Express cards. We do not charge your card for an item until it is shipped. All orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

Note: The Name that will appear on your credit card statement will be 'The Beer Cellar'.

Gift Vouchers
Orders may also be paid for by Gift Voucher. Once you have added product to your shopping cart, Click on the 'Redeem Voucher' button, prior to completing the check out process.

Other payment methods
We do not accept payment via any other method.

Terms and Conditions

Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase. All prices are in New Zealand Dollars.

As a general rule, every product on our website is IN STOCK.

The availability information presented on our Web site and provided by our account managers is the best, most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.

All prices on this site Include GST.

Changes and errors
We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

Our Guarantee & Return Policies

Our Guarantee
We are committed to keeping our product and services range new, inspiring and innovative. If for any reason you are not satisfied with our products or services then please email us outlining clearly the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.

General policy
We pride ourselves on our personal levels of service. If you are not delighted with your purchase then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. Please email us prior to sending any back so we can issue a returns number.

All Returns must be sent back via Trackable Courier Only.

Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items. Refunds will be in the form of a gift voucher to the value of the broken product, and a proportion of the freight costs.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our brewsletter or fill out any online forms.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
  • To improve our website
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional Beer Cellar news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future brewsletters, we include unsubscribe instructions at the bottom of each one.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers.

Do we use cookies?
Yes - Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 18/07/12

Additional information

Law and Jurisdiction
The Beer Cellar Limited - NZ Company Number 879716, Trading as The Beer Cellar, located at Unit 4, 550 Te Rapa Road, Te Rapa, Hamilton, is the holder of a Liquor License 15/OFF/1339/2020. Any sales of alcohol made via this internet site will be made on that liquor license. The applicable law for transactions for the purchase of alcohol on this internet site are the laws of New Zealand. The Laws of Sale and contract by any other country do not apply. By placing an order with you accept that the ownership of the goods passes to the customer upon payment and dispatch of the goods from our warehouse. All product will arrive to you Duty and GST Paid. You will not be liable for any additional charges.

General terms and conditions
Terms, conditions and policies subject to change without notice. The Beer Cellar is not responsible for late or delayed shipments or system failures. The Beer Cellar retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. The terms of our agreements with some vendors represented in our online and print advertisements forbid us from exporting their products. All trademarks and registered trademarks are used to benefit and without intent to infringe on the holder of the mark. The Beer Cellar, The Beer Cellar logo and all other distinctive logos, marks and graphic elements are trademarks of The Beer Cellar Limited and are subject to applicable trademark protections. The Beer Cellar is not responsible under any legal theory for direct, special, incidental or consequential damages because of (i) delay in delivery, (ii) availability of products, (iii) personal injury arising from products purchased from us or (iv) failure of performance of any product purchased from us.

The Beer Cellar is not responsible for typographical errors. The Beer Cellar is a division of The Beer Cellar Limited.